A Systematic Literature Review on Supplier Relationship Management
Jones, 2024
WMB Konsult AB
A Systematic Literature Review on Supplier Relationship Management
Jones, 2024
This 2024 systematic literature review examines how Supplier Relationship Management (SRM) has evolved within global value chains. By analyzing a wide range of academic studies, the paper shows that SRM has shifted from an administrative support task to a strategic core process with direct impact on resilience, efficiency, and sustainability. The article provides a modern overview of the field and clarifies which factors characterize successful supplier relationships in 2024 and beyond.
Research Summary
The study identifies three fundamental elements of effective SRM:
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Relationships as a Strategic Asset
Long-term collaboration, trust, and mutual value creation form the foundation of resilient and sustainable supplier partnerships. -
Structured Evaluation and Performance Follow-Up
Organizations must apply clear methods for assessing supplier performance and monitoring improvement over time. This strengthens quality, transparency, and risk management. -
Technology as an Enabler
IoT, AI, and blockchain are highlighted as key technologies that enhance transparency, real-time monitoring, and predictive analytics — making SRM increasingly proactive and data-driven.
Overall, the review demonstrates that SRM today serves as a strategic competitive advantage, not merely an operational procurement function. Companies that invest in relationships, structure, and technology position themselves strongly for future demands on resilience and sustainability.
Our Perspective
At WMB Konsult, we take a humble and practical approach to SRM. We believe that strong supplier relationships are built step by step — through clarity, dialogue, and consistent follow-up. Our role is to support organizations in creating structured ways of working, improving communication, and using data and technology where it adds real value. We do not claim to have all the answers, but we work closely with our clients to strengthen their supplier partnerships and help them move toward more resilient and sustainable supply chains.